Privacy Policy
Last updated: June 2026
This Privacy Policy describes how 9499-4852 Québec inc. ("Lyvico", "we") collects, uses and protects personal data in connection with Lyvicar. We comply with applicable legislation in Quebec (including Law 25) and Canada.
1. Controller
The data controller is 9499-4852 Québec inc., based in Quebec, Canada. To exercise your rights or make inquiries, contact us at info@lyvico.com.
2. Data we collect
We collect: (a) account data (name, email, credentials); (b) data you enter to run your shop (customers, vehicles, orders, invoices); (c) payment data, processed by Stripe (we do not store card numbers); (d) technical usage data (logs, IP address, browser).
3. How we use data
We use data to provide and maintain the service, process payments, send operational communications (invoices, notices), provide support and improve the platform. We do not sell your personal data.
4. Providers we use
We share data with providers that help us operate: Stripe (payment processing), Hostinger (email services), Twilio (SMS delivery) and Google Analytics (website usage analytics). Each processes data under its own policies and only for the stated purposes.
5. Your customers’ data
As a shop, you enter data about your own customers. With respect to that data, you are the controller and we act as a provider processing it on your behalf. You must have the legal basis to process it.
6. Retention
We keep your data while your account is active. After cancellation, we retain data for a reasonable period to meet legal and accounting obligations, then delete or anonymize it. We perform daily backups with limited retention.
7. Security
We apply technical and organizational measures to protect data: encryption in transit, access control and backups. No system is completely foolproof, but we work to reduce risks.
8. Your rights
You have the right to access, correct and request deletion of your personal data, and to withdraw your consent. To exercise them, write to info@lyvico.com. Under Quebec’s Law 25, you may also file a complaint with the Commission d’accès à l’information.
9. Cookies and analytics
Our website uses Google Analytics to understand how the page is used and improve it. You can set your browser to refuse cookies; some features may be affected.
10. Changes
We may update this policy. We will post the current version on this page and indicate the update date.
11. Contact
For any privacy questions, write to us at info@lyvico.com.